Instant Messages

Text chat in real-time to colleagues and contacts.

 

 

 

Create a Conversation

 

  1. Click Create new conversation

  2. Press Add people to type name of contact in Smart Search

     

     

  3. Check ClosedIM status of recipient
  4. Type your message in the Text Editor and apply any Closedformatting controls
  5. Hit keyboard Enter ↵to send

  6. Recipient's IM button will show a badge and a notification will pop up to alert them to your message

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TIP You can include more participants in a group chat by clicking Add people and looking them up in Smart Search

 

 

Directory Messaging

 

  1. Use Directory search to find a contact
  2. Left-click and select Send an Instant Message from ClosedUnified Communications menu

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  3. Begin typing your message in the Conversation view
  4. Type your message in the Text Editor and apply High Priority from Closedformatting controls
  5. Hit keyboard Enter ↵to send

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TIP If you notice a colleague is on a call try Set callback from the menu. You will receive a pop-up which lets you dial them as soon as they're off their call!

 

Message Management

 

  1. Click the Edit icon beside the message heading

  2. Type a new conversation title

     

     

  3. Press keyboard Enter ↵to save

  4. Left-click the ellipse in the Conversation pane for the ClosedConversation menu

 

TIP Remove Instant Messaging from your Task bar using Client Settings toggle

Enable Instant Message or mute messages with Suppress IM when presence is set.

 

 

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