TaaS - Contact Centre

IPFX offers a range of Professional Service across multiple vendors

  • Unified Communications – IPFX, Microsoft, Cisco, NEC
  • Contact Center – IPFX, Genesys, Enghouse, Geomant
  • Video Conferencing & Collaboration – IPFX, Polycom, Pexip, Starleaf, Acano
  • Session Boarder Controllers  – Ribbon Communications (Sonus), Audiocodes
  • Firewalls and load balancers – Kemp, F5, Fortinet, and others
  • Networks – Cisco, HP, Aruba, Ubiquity

Professional Services within the Common Services Catalogue.

  • Consulting Services

    • Unified Communications
      • Enterprise Voice and SBC Architecture
      • Complex multi-modality interoperability (Presence, Video, Content Sharing)
    • Contact Centre and Integration
    • Video Conferencing & Collaboration integration and interoperability
    • IP Telephony migration, transition, and Co-existence with UC
    • Real-time network infrastructure architecture; QoS, QoE, SD-WAN, IPSEC VPN, MPLS, NFV, express route, ECDN
    • Real-time environment backup, high availability, and disaster recovery
  • Consulting Services

    • Detail design and development capabilities for multi-vendor UC including Cloud, On-Premise, and Hybrid architecture
      • Contact Centre
      • Enterprise Voice
      • Video Conferencing
      • Real-time Network; LAN and WAN
  • Consulting Services

    Cloud, On-Premise, or Hybrid we have the resources to install your UC, Contact Centre, Video or Network technology nationwide

  • Configuration Services

    • Specialists in systems integration of Unified Communications, Contact Centre, and Video
    • In country development capability; we operate a large NZ based Unified Communications development team
      • Bespoke integration
      • Custom development with published vendor API’s and SDK’s
  • Consulting Services

    • Transition and multi environment co-existence
    • Vendor Management; maintenance and support services including support for legacy and end of life platforms.
    • Level 2/3 support options for all Vendors
  • Consulting Services

    • Network QoS and QoE assessment, design, and optimisation
    • UC Remediation; on Cisco and Microsoft including complex integration challenges such as voice and video
    • Meeting Room Remediation; including acoustic challenges, user experience problems, booking platforms, and integration with wider environment
    • Contact Centre Remediation; Omni-channel, recording, work force management integration, IVR and Queue design.
    • Training Services for all UC stacks