Phone

View and control current default Device activity.

 

 

 

Indicator Controls

 

  1. Click Dial to make an outgoing call

  2. Accept an incoming call by clicking ClosedAnswer

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  3. Click the drop-down beside the Status Indicator to show Call Control Menu

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  4. Toggle Closedcall controls appropriate to your phone state

 

TIP You can use the menu to put the caller on hold and the Indicator will change show Resume.

Click Resume to pull the caller back off hold.

 

Smart Search

 

  1. Click Dial to launch Smart Search

  2. Enter the name of the desired contact and click to select

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  3. Click Smart Search control to initiate the call

  4. For active calls, use ClosedCall Sharing controls to transfer

    5.  

    Watch: Using Smart Search for transfers

     

 

 

TIP You can launch Smart Search using the keyboard shortcut + ~ for Windows® or

+ ~ for Mac®.

 

Set Default Device

 

  1. Navigate to Client Settings on the Ribbon

  2. Select Devices

  3. Select your preferred device e.g. Mobile and click Set Default

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  4. If you receive a No number configured prompt, press Numbers to add new Closednumbers

 

TIP You can toggle off Enable Softphone in Client Settings to remove it from Ribbon.

Softphone uses your PC speakers and microphone for audio.

 

 

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