Active Media

Control and manage interactions with customers

 

 

 

Accept Interactions

 

  1. Accept incoming interaction notificationClosed to redirect to the Active Media workspace

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  3. Use the Interaction Controls for the respective media layout:

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  5. Apply any Interaction tags required

 

 

Live Tagging

 

  1. On a live interaction, navigate to the Interaction Tagging pane

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  3. Apply any Interaction tags to improve responsiveness

     

     

     

     

     

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TIP If you need more time to process an interaction after it is completed, press the Worktime button on the Ribbon.

 

 

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