Configure Account Code Validation

Administration > Features > Message Boxes

 

1. Right-click in the workspace and select New Message Box

2. Apply the Account Code Validation settings in Advanced Tab

Enabled	Activation toggle for Account Code prompt	Use CLID	Auto-enters from Contact's Account Code field
Length	Variable	Verification	None
	System accepts any string-length of digits		Uses default match to CLID
	Value		Call Centre
	Set a specific limit of digit entry string-length		Matches entries in Company Contacts
			External
			Matches entries against an external database* Requires custom development

3. Enter Account Code Message Box number and name in General tab

    

   

    

4. In General Tab, configure Account Code Actions

*	Ring Queue
0	Operator
#	Ring Queue
TimeOut	Goodbye

5. Press to save