How do I configure default delivery time?

Administration > Queue Properties > General Tab

 

 

 

1. Navigate to On Extension No Answer field
2. Set the Return to Queue after field with duration for agent notification before pullback Limit on delivery notification to signal other available agents and maximise speed of answer

 



 

3. Set Log out temporarily for field with duration after pullback before agent returns to queue
4. If you do not want agents logged back into queue after a pullback, select Log out permanently Agents will need to log back into Queue presence to continue taking interactions
5. Press to save