Welcome to IPFX Agent Support






Watch: IPFX Agent Quick Start





1. Setup Voicemail


  1. Dial the voicemail access number from your desk phone
  2. Enter a PIN (minimum 5 numbers, no sequences e.g. 12345, 11111 etc.)
  3. Record your full name e.g. "Jane Smith"
  4. Record a simple greeting e.g. "Thank-you for calling, please leave a message."



TIP Your name and greeting recordings are used for voicemail Smart Greetings (Presence)





2. Login to IPFX Agent


  1. Obtain IPFX Agent link from your IPFX Administrator
  2. Enter your Extension and Voicemail PIN


  4. Tick Remember me to save ID
  5. Click Log in to start interacting



TIP Drop down Authentication: and select Windows to use your domain credentials to login to

IPFX Agent.



3. Start work!


  1. Log in to your queues with Presence


  3. Accept notifications to start processing Interactions


  5. Select your Device
  6. If you are logged in but not receiving notifications, make sure you have Wrapped Up



TIP You can receive notifications outside of the browserClosed by clicking Allow when it prompts you to accept notifications from the IPFX Agent address.